If your child misses a full week due to illness, injury, or travel, we’ve got you covered. You can either: Roll sessions into the following week for a make-up Pause your membership in full-week blocks To keep things fair for all members: Please notify us before the missed week (or within 5 days) Backdating is only available with a medical certificate Just contact our team and we’ll handle it for you.

We offer two options, but most families choose to sign up in person — because it’s faster and easier. When you come in, we’ll: Walk you through the program Help you choose the right sessions Set up your GymMaster app Show you exactly how bookings work You can also sign up online, but in-person onboarding ensures everything is set up properly from day one.

All bookings are managed through the GymMaster app. Once you’re signed up: You’ll receive your login details automatically Our team can guide you through everything in person You can set recurring bookings to lock in your child’s spot each week Most families set this once and never worry about it again.

Academy memberships are focused on coached sessions and do not include 24/7 access. However, Academy families receive: 50% off casual access during staffed hours This includes: Gym use Basketball courts & shooting machines Recovery lounge Available for parents, guardians, and siblings.

Yes — and most do. Instead of waiting around, parents can: Train in the gym Shoot on the courts Use the recovery space All at 50% off casual rates during staffed hours.

Our Strength & Conditioning program is designed to build strong, confident, and resilient athletes. Depending on age and level, sessions focus on: Sprint technique Jumping and landing mechanics Mobility and coordination Foundational strength Game-based movement challenges The goal is simple:  👉 Improve performance while reducing injury risk.

Junior S&C (Ages 8–12)  Focuses on: Building coordination and confidence Learning fundamental movement patterns Developing body awareness Keeping training engaging and fun Senior S&C (Ages 13+)  Focuses on: Structured strength training Movement quality and safe technique Speed, power, and explosiveness Tracking performance metrics (jumps, sprints, strength)